3X more employees use GenAI for a third or more of their work than used to be the case even a year ago. That’s what McKinsey recently discovered. Artificial intelligence has seeped into every aspect of the workplace, transforming business productivity like never before. Copilots and other AI assistants are already minimizing mundane administrative work for the human workforce.

However, there’s much more to come. The new era of AI-enabled digital workers is unlocking unprecedented levels of creativity and productivity in the workplace! These GenAI-powered workers can understand human intent, respond to questions, and handle a variety of tasks simultaneously.

Complimenting Human Workers with Digital Workers: The Benefits

Gone are the days when AI was just a tool to automate routine and error-prone tasks. Today’s AI bots can automate cognitive functions, adapting, planning, guiding, and even making decisions independently. From summarizing code to engaging in a dialogue and making choices, these digital workers hold the potential to solve problems, enabling innovation that benefits everyone.

Combining the power of GenAI, machine learning, RPA, and analytics, digital workers enhance and augment human work by automating business functions from end to end. Performing multiple tasks in sets of sequences, they can emulate and connect with human workers and carry out business and IT processes with little to no supervision.

Compliance auditors, translators, analysts, and recruiters, these AI avatars are now an integral part of the workforce. Acting more as colleagues than assistants, these digital workers work alongside humans to accomplish tasks. For example, they can help manage and close deals, plan and execute complex project management tasks, or even curate and run marketing campaigns.

So, what makes these digital workers so unique?

• Autonomous: Digital workers perform tasks without human intervention. They can analyze information, make decisions, and negotiate with other agents to accomplish tasks quickly and precisely.
• Goal-oriented: Digital workers perform complete business functions from start to finish. This gives human workers the freedom to use their ingenuity and creativity.
• Easy to deploy: Unlike traditional tech implementations, which require years of costly infrastructure buildout, digital workers are easy to build, deploy, and scale. They can be customized to suit various requirements and learn as they go.

Understanding Digital Workers: Some Examples

GenAI-powered digital workers are transforming productivity and efficiency levels across businesses. These workers can simplify workflows, minimize burdens for human workers, and accelerate decision-making by excelling in complex tasks with unmatched efficiency and accuracy. Here are some examples:

1. Vendor Management: Digital workers streamline vendor management by enhancing data collection and validation and facilitating vendor communication. They can monitor KPIs to identify underperforming vendors, analyze trends for effective risk assessment, and ensure timely intervention to reduce disputes.
2. Content Creation: Digital workers create content using advanced AI tools to quickly and efficiently create relevant, consistent, and quality pieces of content. They can quickly generate ideas and curate content by processing vast amounts of data while ensuring consistency and scalability.
3. Document Management: AI workers can streamline the document management process for companies in legal and research fields. These digital workers can simplify workflows and improve decision-making, from assimilating and storing essential documents to extracting and summarizing relevant information and finding missing details.
4. Recruitment: Digital recruitment workers can gather critical talent information from multiple databases and help HR teams match the right candidates to the right roles. They can analyze job descriptions, predict candidate behavior, and even evaluate past hiring patterns to improve the accuracy of candidate recommendations.
5. Sales: AI agents can provide specialized, always-on support to sales reps and customers. Interacting in natural language, they can autonomously answer questions, book meetings for sales reps, and summarize calls with next steps and action items.

Building Digital Workers: A Step-by-step Process

Today, several digital workers are already available in the market, carrying out tasks ranging from content creation to customer management. But if you want to customize an existing AI digital worker or build one from scratch, here is a step-by-step guide:

• Data Collection and Preparation: Data curation, normalization, feature extraction, and content classification.
• Model Training: Real-time data integration, model personalization, evaluation, and validation.
• Fine-tuning and Optimization: Model fine-tuning, calibration, and performance optimization.
• Deployment: Infrastructure selection, environment setup, and product onboarding.
• Monitoring and Maintenance: Model performance monitoring, bias identification, and process improvement 

Carving the Future of Work: The Recode Edge

The future of work is poised to comprise a seamless blend of human and digital workers, each enhancing the other’s strengths and capabilities. With skilled labor stagnating or even shrinking in some regions and industries, GenAI-enabled digital workers will play a massive role in maintaining productivity levels.

At Recode Solutions, we have built a range of digital workers that integrate with existing systems. Fully customizable and scalable to meet unique business needs, these workers can accelerate your path to enhanced productivity and success. They can adapt to evolving requirements, continuously learning and improving so you can stay ahead.

Explore our digital workers today, or contact us to learn more!