September 5, 2025

Why Enterprises Must Move from Task-Based Automation to Decision-Making AI?

Imagine an e-commerce company using task-based automation to process thousands of daily orders. While bots efficiently update inventory and send confirmation emails, they falter when customers submit complex return requests requiring nuanced judgment—like determining whether a damaged product qualifies for a refund. This rigidity underscores the limitations of task-based tools…

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