THE CLIENT
Headquartered in the US, our client is a retailer with operations across North America. It focuses on appliances, home goods and electronics
With the digital economy booming, this client was “in a hurry” to rapidly expand and grow their e-commerce engine to capitalize on many opportunities that they were seeing in the business.
BUSINESS CHALLENGES
As part of the program running the ongoing digitization of their business, the client now wanted to expand their e-commerce division quickly. However, leadership had directed project managers to ensure that their transformation interventions were sustainable and IT implementations scalable.
The leadership’s strategy included fast speeds to market and hence, all IT projects needed Agile adoption and scalability as success criteria. Also, for correction/fine-tuning of business models as per changing needs, they expected technology that was flexible. To compete aggressively in their industry, it had to be supportive of quick tactical moves by their online business.
They now planned to move to a SaaS-based enterprise solution. This critical IT transformation required constant quality checks to ensure:
- Business continuity
- Seamless user experience
- High performing system
- Improved time-to-market supporting ongoing business changes.
These requirements needed a structured quality control process that drove efficiency, quality, and accuracy for frequent system rollouts. The business needed to be able to leverage their e-commerce IT platform (and rapid new deployments) with assurance.
RECODE’S SOLUTION
We proposed a Quality Assurance (QA) Center of Excellence (COE) for this client, a structured model that would be set up at the implementation, but also learn, co-create, sustain and scale on an ongoing basis thereafter.
The Recode team has created a dedicated client COE that can strategize, plan, execute, and deliver high-quality e-commerce deliverables seamlessly with the internal IT organization.
The COE’s structure includes a PMO (program management office), a team that projects the incoming demand, enables Agile delivery throughputs, and plans available capacity. The execution team consists of:
- Manual Functional SMEs (subject matter experts) ensure all key functionalities, manage the plethora of positive and negative test scenarios, and capture any ad-hoc scenarios via the test case library that can be a living repository for future releases.
- Test Automation Engineers identify repeatable regression test suites across various functionalities for test automation. This reduces the time-to-market for Agile delivery of new features on an ongoing basis.
- Performance and Security Test Engineers perform cross-platform validation and benchmark performance/security scalability, endurance, and breaking points.
The COE has created a repository of testing artifacts, best-in-class standards, and metrics that matter to the client. It has developed and maintains the roadmap for ongoing changes.
BUSINESS OUTCOMES
Our comprehensive QA services have supported the client’s program with significant achievements in their e-commerce transformation objectives:
- New test strategy to support requirement coverage in short sprints
- Structured QA COE and offshore test factory set up for manual test support to all the lines of business of our client
- Quality releases covering 4,000+ test cases
- Created 3,000+ test cases for execution (incremental)
- Fully-automated regression suite, executing 2,000+ test cases a day
- Multi-device testing put in place or cross-browser and -device compatibility, performance and security.
Our dedicated client COE continues to support their IT organization.
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Open up internal and external digital services with APIs. Interconnect seamlessly across partners and business units. Leverage our data engineering strengths!
Digital Commerce Solutions
Multi-channel customers and fast-changing demands. Adapt and scale in near real-time to predict, attract, engage, transact and service them with our solutions and expertise.
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Go to market with confidence. Fail-fast QA services at every stage to support your growing business with efficient and stable products and services.
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DevOps
Let us manage and secure your IT deployments. We identify automation and optimization opportunities to save costs, help you scale, or increase speed-to-market.
RECODE SOLUTIONS AS YOUR IT PARTNER
We bring a Software-First approach to your objectives for achieving specific business results. You remain focused on business success, while we’re solutioning your digital transformation journey. Let’s show you how we’re helping clients succeed.
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RECODE SOLUTIONS
India
2nd Floor, Magnum Block,
Phase 2, Chennai One IT SEZ,
Pallavaram – Thoraipakkam 200ft Road, Thoraipakkam, Chennai 600097
Ph: 044 6610 7300
USA
2500 Wilcrest Dr #300,
Houston, TX 77042
Email: info@recodesolutions.com
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