Quality Assurance Services for a US Retail Store Chain

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Quality Assurance Services for A US Retail Store Chain

The Client
Headquartered in the US, our client is a retailer with operations across North America. It focuses on appliances, home goods and electronics.
With the digital economy booming, this client was “in a hurry” to rapidly expand and grow their e-commerce engine to capitalize on many opportunities that they were seeing in the business.

Business Challenges

Agile Quality Assurance

An Agile testing framework enables continuous validation, reducing risks and enhancing stability. It supports rapid iterations while ensuring business continuity and seamless experiences.

Scalable Automation

Leveraging test automation enhances efficiency and accuracy, enabling frequent system rollouts with minimal disruption. Automated testing supports high performance and quick adaptability to evolving business needs.

Proactive Monitoring

Real-time performance tracking and error detection help maintain optimal system functionality. Continuous monitoring ensures a high-performing platform that meets time-to-market goals efficiently.

Recode’s Solution

We proposed a Quality Assurance (QA) Center of Excellence (COE) for this client, a structured model that would be set up at the implementation, but also learn, co-create, sustain and scale on an ongoing basis thereafter.
The Recode team has created a dedicated client COE that can strategize, plan, execute, and deliver high-quality e-commerce deliverables seamlessly with the internal IT organization.
The COE’s structure includes a PMO (program management office), a team that projects the incoming demand, enables Agile delivery throughputs, and plans available capacity. The execution team consists of:
Manual Functional SMEs
Manual Functional SMEs (subject matter experts) ensure all key functionalities, manage the plethora of positive and negative test scenarios, and capture any ad-hoc scenarios via the test case library that can be a living repository for future releases.
Test Automation Engineers
Test Automation Engineers identify repeatable regression test suites across various functionalities for test automation. This reduces the time-to-market for Agile delivery of new features on an ongoing basis.
Performance and Security Test Engineers
Performance and Security Test Engineers perform cross-platform validation and benchmark performance/security scalability, endurance, and breaking points.

The COE has created a repository of testing artifacts, best-in-class standards, and metrics that matter to the client. It has developed and maintains the roadmap for ongoing changes.

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