As part of the program running the ongoing digitization of their business, the client now wanted to expand their e-commerce division quickly. However, leadership had directed project managers to ensure that their transformation interventions were sustainable and IT implementations scalable.
The leadership’s strategy included fast speeds to market and hence, all IT projects needed Agile adoption and scalability as success criteria. Also, for correction/fine-tuning of business models as per changing needs, they expected technology that was flexible. To compete aggressively in their industry, it had to be supportive of quick tactical moves by their online business.
They now planned to move to a SaaS-based enterprise solution. This critical IT transformation required constant quality checks to ensure:
- Business continuity
- Seamless user experience
- High performing system
- Improved time-to-market supporting ongoing business changes.
These requirements needed a structured quality control process that drove efficiency, quality, and accuracy for frequent system rollouts. The business needed to be able to leverage their e-commerce IT platform (and rapid new deployments) with assurance.