Quality Assurance Services for A US Retail Store Chain
The Client
Headquartered in the US, our client is a retailer with operations across North America. It focuses on appliances, home goods and electronics.
With the digital economy booming, this client was “in a hurry” to rapidly expand and grow their e-commerce engine to capitalize on many opportunities that they were seeing in the business.
With the digital economy booming, this client was “in a hurry” to rapidly expand and grow their e-commerce engine to capitalize on many opportunities that they were seeing in the business.
Business Challenges
Recode’s Solution
We proposed a Quality Assurance (QA) Center of Excellence (COE) for this client, a structured model that would be set up at the implementation, but also learn, co-create, sustain and scale on an ongoing basis thereafter.
The Recode team has created a dedicated client COE that can strategize, plan, execute, and deliver high-quality e-commerce deliverables seamlessly with the internal IT organization.
The COE’s structure includes a PMO (program management office), a team that projects the incoming demand, enables Agile delivery throughputs, and plans available capacity. The execution team consists of:
Manual Functional SMEs
Manual Functional SMEs (subject matter experts) ensure all key functionalities, manage the plethora of positive and negative test scenarios, and capture any ad-hoc scenarios via the test case library that can be a living repository for future releases.
Test Automation Engineers
Test Automation Engineers identify repeatable regression test suites across various functionalities for test automation. This reduces the time-to-market for Agile delivery of new features on an ongoing basis.
Performance and Security Test Engineers
Performance and Security Test Engineers perform cross-platform validation and benchmark performance/security scalability, endurance, and breaking points.
The COE has created a repository of testing artifacts, best-in-class standards, and metrics that matter to the client. It has developed and maintains the roadmap for ongoing changes.
Business Outcomes
Our comprehensive QA services have supported the client’s program with significant achievements in their e-commerce transformation objectives:
Our dedicated client COE continues to support their IT organization.
Services
Powering Industry 4.0 with Digital Transformation
Recode Solutions accelerates digital transformation with Industry 4.0 technology, optimizing operations, enhancing efficiency, and driving business growth.
GEN AI
Tapping into the boundless potential of advanced generative technologies to revolutionize innovation.
AI-Led Automation
Our automation implementation dramatically reduced contact centre errors to save $650,000 in costs for our retailer client.
Data & Analytics
End-to-end data architecture, ingestion and implementation empower customers with a single go-to platform underpinning their aggressive growth strategy.
Integration Services
Our cost-effective, 360-degree solution involves strategy, architecture, and hybrid implementation. Unlocks 15% additional customer acquisitions by enabling vendor seamlessness.
Digital Commerce Solutions
Recode is the client’s IT partner, driving its future state target of 70% YOY growth with secure, scalable, and screaming-fast modernization.
# 1 Software-First approach
Recode Solutions As Your IT Partner
