Digital Commerce Solutions for a US Retail Store Chain
The Client
Headquartered in the US, our client is a retailer with operations across North America. It focuses on electronics, appliances and home goods.
With the emerging digital economy and its growing ecosystem of participants, our client was seeing that it needed to achieve a larger share of business through digital platforms to accelerate its sales growth.
With the emerging digital economy and its growing ecosystem of participants, our client was seeing that it needed to achieve a larger share of business through digital platforms to accelerate its sales growth.
Business Challenges
Recode’s Solution
As the chosen implementation partner, Recode Solutions leveraged our proven three-step ECR methodology to execute the client’s vision:
Envision
Looking through the eyeglass of the client at needs and requirements to empathize with expected persona experiences and understand how business needs to respond, deliver, and scale.
Construct
Prioritizing upfront iterative feature-based system and functionality deliveries, targeting low-hanging fruit and implementing progressively. Execute using 2-week sprints and 3 or 4-month delivery cycles for major functionalities.
Realize
Measuring the pre-defined benefits to report ROI and success in achieving targeted business outcomes. Identify ongoing opportunities for continuous improvements and enhance enterprise capabilities consistently.
For the implementation, we structured a multidimensional matrix team of functional SMEs (subject matter experts in specialized domains), front-end UX designers, middleware and integration engineers, and quality specialists.
This was organized into smaller POD teams (product-oriented delivery) or “pods”—each focused on specific functional areas. This enabled and unlocked project efficiencies, as multiple pods execute in parallel across functionalities to realize superfast time-to-market targets.
At the other end, we centralized solutioning, architecture and PMO (program management office) functions. This structure made it the center’s task to enable the teams with right inputs from business users, a consistent design across the enterprise, and clear directions to the pods by constantly monitoring and clarifying what needs to be delivered.
Business Outcomes
By reimplementing their e-commerce ecosystem, our client realized significant success in their enterprise digital transformation:
Our implementation almost immediately stabilized this retailer’s digital sales. In the next 3 months after rollout, its online business was expected to grow by 30-40%. In fact, the client was now aiming to drive up its holiday season sales by 70%!
Services
Powering Industry 4.0 with Digital Transformation
Recode Solutions accelerates digital transformation with Industry 4.0 technology, optimizing operations, enhancing efficiency, and driving business growth.
GEN AI
Tapping into the boundless potential of advanced generative technologies to revolutionize innovation.
AI-Led Automation
Our automation implementation dramatically reduced contact centre errors to save $650,000 in costs for our retailer client.
Data & Analytics
End-to-end data architecture, ingestion and implementation empower customers with a single go-to platform underpinning their aggressive growth strategy.
Integration Services
Our cost-effective, 360-degree solution involves strategy, architecture, and hybrid implementation. Unlocks 15% additional customer acquisitions by enabling vendor seamlessness.
Digital Commerce Solutions
Recode is the client’s IT partner, driving its future state target of 70% YOY growth with secure, scalable, and screaming-fast modernization.
# 1 Software-First approach
Recode Solutions As Your It Partner
