For the implementation, we structured a multidimensional matrix team of functional SMEs (subject matter experts in specialized domains), front-end UX designers, middleware and integration engineers, and quality specialists.
This was organized into smaller POD teams (product-oriented delivery) or “pods”—each focused on specific functional areas. This enabled and unlocked project efficiencies, as multiple pods execute in parallel across functionalities to realize superfast time-to-market targets.
At the other end, we centralized solutioning, architecture and PMO (program management office) functions. This structure made it the center’s task to enable the teams with right inputs from business users, a consistent design across the enterprise, and clear directions to the pods by constantly monitoring and clarifying what needs to be delivered.