AI Led Automation for US Retailer

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AI-Led Automation for US Retailer

The Client
Headquartered in the United States, our client is a retailer with operations across North America.
Its competitors in the industry have been rapidly digitalizing. This retailer’s leadership too felt they needed to embark on an enterprise-wide automation journey. Specifically, they needed to work on their brand recall by improving quality of customerservices.

Business Challenges

Streamlining Operations for Efficiency

By eliminating redundant manual tasks and automating repetitive processes, the organization aimed to reduce operational costs and enhance overall productivity in the contact center.

Enhancing Accuracy and Reliability

Integrating multiple systems into a unified platform minimized errors, improved data consistency, ensured seamless workflows, and provided agents quick, accurate access to information.

Elevating Customer Experience

Automation-driven improvements reduced wait times, improved response accuracy, enhanced satisfaction by faster, more consistent issue resolution through intelligent systems and streamlined processes

Recode’s Solution

The Recode team designed and implemented a 360-degree automation solution, leveraging an RPA (robotic process automation) platform, to engineer service quality transformation.

To trigger process momentum, multiple systems needed to be integrated to enable easy data collection and accessibility. In order to provide real-time responses to customers and take immediate action, agents had to be equipped with all relevant information during the call. Therefore, Recode’s solution approach was to seamlessly combine both automation and integration elements into a unified system.

We integrated multiple client systems for real-time data collection (“input”). We designed a highly-functional dashboard providing complete and fully up-to-date customer information to agents and floor managers (“output”). Our integration also made available additional resources, like catalogs, process updates and call logs, that staff can use to close transactions successfully. Automated bots implemented at the backend perform the services.

Services

Powering Industry 4.0 with Digital Transformation

Recode Solutions accelerates digital transformation with Industry 4.0 technology, optimizing operations, enhancing efficiency, and driving business growth.
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