AI-Led Automation for US Retailer
The Client
Headquartered in the United States, our client is a retailer with operations across North America.
Its competitors in the industry have been rapidly digitalizing. This retailer’s leadership too felt they needed to embark on an enterprise-wide automation journey. Specifically, they needed to work on their brand recall by improving quality of customerservices.
Its competitors in the industry have been rapidly digitalizing. This retailer’s leadership too felt they needed to embark on an enterprise-wide automation journey. Specifically, they needed to work on their brand recall by improving quality of customerservices.
Business Challenges
Recode’s Solution
The Recode team designed and implemented a 360-degree automation solution, leveraging an RPA (robotic process automation) platform, to engineer service quality transformation.
To trigger process momentum, multiple systems needed to be integrated to enable easy data collection and accessibility. In order to provide real-time responses to customers and take immediate action, agents had to be equipped with all relevant information during the call. Therefore, Recode’s solution approach was to seamlessly combine both automation and integration elements into a unified system.
We integrated multiple client systems for real-time data collection (“input”). We designed a highly-functional dashboard providing complete and fully up-to-date customer information to agents and floor managers (“output”). Our integration also made available additional resources, like catalogs, process updates and call logs, that staff can use to close transactions successfully. Automated bots implemented at the backend perform the services.
Business Outcomes
Our client realized significant success in transforming its contact center operations:
Services
Powering Industry 4.0 with Digital Transformation
Recode Solutions accelerates digital transformation with Industry 4.0 technology, optimizing operations, enhancing efficiency, and driving business growth.
GEN AI
Tapping into the boundless potential of advanced generative technologies to revolutionize innovation.
AI-Led Automation
Our automation implementation dramatically reduced contact centre errors to save $650,000 in costs for our retailer client.
Data & Analytics
End-to-end data architecture, ingestion and implementation empower customers with a single go-to platform underpinning their aggressive growth strategy.
Integration Services
Our cost-effective, 360-degree solution involves strategy, architecture, and hybrid implementation. Unlocks 15% additional customer acquisitions by enabling vendor seamlessness.
Digital Commerce Solutions
Recode is the client’s IT partner, driving its future state target of 70% YOY growth with secure, scalable, and screaming-fast modernization.
# 1 Software-First approach
Recode Solutions As Your IT Partner
